Refund and Returns Policy
Zebros Outdoor Power – Returns & Refunds Policy
Website: www.zebrosoutdoorpower.com
Last Updated: 8/13/25
We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
- Eligibility: You may return most new, unused items in their original packaging.
- Timeframe: Returns must be initiated within 30 days of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags, manuals, and accessories.
- Non-Returnable Items:
- Any parts or machines that require or contain fuel, oil, or are or contain electrical components
- Gift cards
- Clearance/Final Sale items
- Custom or special-order products
- Proof of Purchase: A receipt or order number is required for all returns.
Return Process
- Contact Us – Email us at 618-472-9210 sales@outdoorpowerllc.com to request a Return Authorization.
- Pack the Item – Include all original packaging, manuals, and accessories.
- Ship It Back – Send your item to:
Zebros Outdoor Power
605 S 10th Street, Mt Vernon IL 62864 - Inspection & Approval – We will inspect the item once received and confirm if it meets our return requirements.
Refunds
- Method: Refunds are issued to the original payment method.
- Processing Time: Please allow 5–7 business days after approval for the refund to appear on your account.
- Deductions: Original shipping charges are non-refundable. If return shipping is not prepaid, the cost may be deducted from your refund.
Exchanges
If you need to exchange an item for the same product in a different size or color, please contact us to arrange the exchange.
Return Shipping Costs
- Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
- Prepaid Label Option: Upon request, we can email you a prepaid return label and deduct the shipping cost from your refund.
Contact Us
If you have questions about our return and refund policy, please contact us.
Zebros Outdoor Power, 605 S 10th Street, Mt Vernon IL 62864 618-472-9210 sales@outdoorpowerllc.com
Shipping Policy
Shipping Costs
- Local Delivery (select Southern Illinois zip codes): Free.
- Within 500 miles of Mt Vernon, IL: Estimated flat rate of $500 for freight-shipped equipment. Actual cost may be lower — we confirm the exact freight charge with you before your order ships.
- Over 500 miles: Contact us for a custom freight quote based on your location and the equipment ordered.
Delivery Times
Most equipment ships via freight carrier, so delivery time depends on your distance from Mt Vernon, IL and current carrier scheduling. We provide an estimated delivery window at the time you place your order or request a quote. For parts and smaller items, standard parcel delivery times apply based on carrier and destination.
Questions about shipping to your location? Contact us at 618-472-9210 or sales@outdoorpowerllc.com.